Why Interaction Wins Over Passive Learning
When participants role‑play client escalations or performance reviews, they experience the pressure of real stakes while staying safe enough to experiment. This blend of realism and psychological safety turns nervous energy into focused practice and memorable growth.
Why Interaction Wins Over Passive Learning
Short, targeted feedback after each turn—tone, pause, or question—helps participants improve rapidly without feeling overwhelmed. These loops create momentum, making improvement visible and motivating teams to keep practicing together between sessions.